Course Certified By:

Introduction

Improving an Organization’s Performance is all about 3 areas:
• Setting Objectives and knowing what we want to measure and where we want to improve and what we want to become.
• Planning, Organizing and developing strategic and executable systems to implement our objectives.
• Measuring and evaluating objectives and Performance.

It is a cornerstone of a Performance Management System and must be understood in that context:
• What personal skills do managers, supervisors and team leaders need to be effective in Performance management and more particularly in setting goals and measuring objectives?
• Attendance will therefore be of benefit both to HR professionals and to line managers and directors.
• Performance appraisal is probably the single most important management tool. Considerable skill is required to ensure the effect is positive.

The course will demonstrate the role of Leaders and managers within performance management. The training will also covers the skills involved including appraisal itself, coaching and providing feedback, and many other skills and processes that help improve the performance

Objectives

• To explain Performance management – definitions, aim and developments
• Learn how to use tangible and intangible measures of performance
• Learn how to set business based objectives – including SMART targets and measures
• Understand the performance management cycle and how to manage it
• Complete the performance management cycle including end of year reviews, using competencies and the various rewards programs
• Understand the relation between Organizational Performance and Individual Performance and its impact on Development and results
• Develop strategies for Organizational Performance Improvement
• Develop strategies and skills for individual Performance Improvement
• Develop better Coaching skills
• Understand the importance of People Motivation on their performance

Who Should Attend?

The training will be of value to directors, line managers; team leaders and supervisors who are or will be responsible for the use and application of performance management and appraisal techniques.

It will also be of value to HR professionals, training officers, personnel staff and others who carry the responsibility for the design and implementation of such arrangements.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Course Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm